North Care is a trailblazer in the prescription cost containment industry and was created with an ever-widening scope of services and partnerships.
Our humble beginnings started with a licensed central fill and specialized compounding pharmacy, which has now morphed into a network of triple-certified pharmacies, compounding centers, licensed distributors, and even telehealth.
Our focus remains the same, transforming the way healthcare is experienced by providing both direct-to-patient and direct-to-business prescription medication services using multiple licensed providers and technologies under one platform. It is our goal to lead the way in advocating and finding the most effective strategies and solutions for consumers and groups alike for the benefit of all involved.
On average, our patients and customers save between 50% to 90% on their prescription medication expenses, including brand and specialty drugs with the goal of maximizing savings, medication adherence, and overall health.
We are a team of medical doctors, clinical and compounding pharmacists, product managers, and two seasoned entrepreneurs who continue to exhibit a relentless drive of finding and crafting precedent-setting, cost-saving strategies for prescription medications.
North Care’s health services are designed to serve the needs of employer groups, infinity groups, benefits managers, brokerages, and more—anyone who believes in universal prescription drug affordability and is looking for a simpler, more cost-efficient way of supplying their organization with the medication(s) it needs.
We provide a wide range of B2B healthcare services to a variety of organizations with the intent of providing lower pharmacy costs, reducing administrative burdens, and improving patient outcomes through improved medication adherence.
Headquartered in Vancouver, with an expanded network of licensed and accredited healthcare partners which consist of pharmacies, wholesale distributors, manufacturers and compounding centers, North Care is capable of providing a full-service personal experience which can include:
Yes, you need a valid prescription from a licensed prescriber to buy medication requiring prescriptions. Prescription medication is also known as Rx medication.
Our site and services are provided to you by North Care, an organization licensed and registered in the Province of British Columbia. North Care’s Registration Identification Number with the College of Pharmacists of British Columbia is #####. You can verify our pharmacy accreditation through the following link: http://www.bcpharmacists.org/search-pharmacy. Simply type in “North Care” in the search field.
If you have a copy of your prescription, you can send it to us through fax or email.
To send via fax: Send it to us via fax at 1-604-909-3750 Please include your name and phone number in the subject line or body of your fax message so that we can easily verify your prescription details.
To send via email: Scan a copy of your prescription. Send it to us via email at support@thenorthcare.com, ensuring sure your email follows the below guidelines:
Your doctor can send us a copy of your prescription directly to us via secure fax or electronically through their prescribing software. Here's some information about us that your prescriber may ask for:
Our name: North Care
Our phone number: 888-825-5530
Our fax number: 1-604-909-3750
We can save you valuable time when it comes to refilling your medication. We suggest that you elect to use our automated refills feature which enables us to fill your medication before you run out. In cases, where your medication has run out of refills, you can ask us how we can connect you with a telehealth provider who can assess, diagnose and prescribe a medication if deemed appropriate. Alternatively, we can contact your doctor to request a new prescription.
North Care offers a wide selection of generic, brand, and specialty medications used to treat acute and chronic health conditions. You can find out if we can fill a specific prescription medication by searching for a medication name in our catalog.
The following categories of drugs and supplies are not available at this time through North Care:
We can transfer your medications to our pharmacy in any number of ways. Call us at 888-825-5530 and speak to one of our pharmacists who will follow your exact instructions. Email us at support@thenorthcare.com and place a request, please provide us with your pharmacy details and name of the medication(s) you would like transferred.
If you are taking a brand-name medication, you can talk to one of our pharmacists about switching to a generic drug. In some cases, a generic drug may not yet be available if the brand-name drug is still under patent.
One of the main reasons generic drugs cost less is the significantly reduced financial investment in research and development along with marketing compared to a new brand-name drug. The savings can be substantial and may be passed along to you in the form of lower prices.
For this reason, when a new drug is created, many companies apply for a patent, which allows the patent holder to have exclusive rights for a certain number of years to sell the drug and make up its initial investment.
Eventually, when the patent nears expiration, generic drug companies can apply for permission to manufacture their own generic versions of the drug. As a result of having no start-up costs to develop the drug from scratch, they can afford to make and sell the medicine for less money.
Our prescription drug costs are a relative bargain compared to the United States. Canada regulates the pricing of all prescription medications to ensure that the prices are not “excessive” for the payers (public health care plans and private insurance plans). This extends to every patented drug, whether covered on an insurer’s formulary or not. In August 2019, the Federal Government of Canada officially announced the enactment of regulations to further reduce patented drug prices saying it would save Canadians C$13.2bn (US$10bn) over a decade, overriding heavy opposition from pharmaceutical companies.
Generic drugs listed on public formularies are subject to price controls set out by the pan-Canadian Pharmaceutical Alliance. The general formula is if there is only one generic drug on the market, the allowed price is 75-85% of the original product. If there are two generic drugs, the allowed price is limited to 50% of the original product price. Once there are three or more generics, oral solid dosage forms are capped at 25% while other dosage forms are capped at 35% of the original drug price.
In short: as a Canadian-based organization, national price capping regulations allow us to source and offer prescription drugs to American organizations at a relatively low price.
The best way to find out about the price of a medication is to speak with one of our pharmacists or pharmacy technicians who are available 5 days a week by phone, text, or email.
North Care accepts all government and extended health insurance plans in the United States. When you sign up, we can look up your insurance information for you, or you can enter the information yourself. Then when you request a prescription, we'll check to see if your medication is covered by your plan.
You can add or update your insurance information. Please contact us directly and our pharmacy will update your benefits plan and adjudicate your prescription claim accordingly.
You can use any prescription discount card you have—just add it by going to your account setting and your savings will be automatically applied.
We accept all major credit and debit cards including Visa, MasterCard, and American Express.
We’re unable to accept returns on any medications. If you notice any quality-related issues like errors or incorrectly filled medications with an order you've received, please contact our customer care team at 888-825-5530 immediately.
We currently serve the 48 contiguous states. Shipping can potentially be coordinated to other states and territories at an additional cost; please contact our customer care team at 888-825-5530 to discuss your needs.
We deliver your medications in discreet packaging. If your medication requires refrigeration, it will be shipped separately from your other medications in temperature-safe packaging.
After an order has shipped, you can track your packages by using the tracking number emailed to you. From there you can find the latest tracking information as well as updates to when your package will arrive. If an order includes multiple items, each may have separate delivery dates and tracking information.
We’re unable to accept returns. This includes 3-month supplies of medication if your prescription changes and you need to switch medications. If you notice any quality-related issues like errors or tampering with an order you've received, please contact our customer service team at 888-825-5530 immediately.
Our pharmacists are available for phone support during normal business hours from Monday to Friday 9am to 9pm EST only. If you call outside of normal business hours, please leave a message and a pharmacist will get back to you as soon as possible. During business hours, we return urgent calls within 30 minutes. If you are experiencing a medical emergency, please call 911 or contact your prescriber immediately.
We'll notify you if you're affected by a medication recall and work with you to find an appropriate option. Any recalled medications will be removed from our inventory and properly disposed of.
At this time, we're unable to accept returned medications or needles.
North Care is committed to maintaining your privacy and we take our responsibility for safeguarding your Protected Health Information (PHI) very seriously. The Health Insurance Portability and Accountability Act (HIPAA) governs how North Care may use and disclose PHI, including information like medication history, medical conditions, and health insurance information. Our Privacy Policy describes the use and disclosure.
It is our policy not to collect, use or share personal health information without the patient’s consent unless permitted or required by law. It is the norm for us to collect and use personal health information for any number of reasons such as to identify you, ensure the medication is appropriate for you, to monitor drug interactions or allergic reactions to your medications, to protect your health by providing you with appropriate health-related advice, to provide to your insurance carrier to properly adjudicate claims, to meet professional, legal and regulatory requirements.
All personally identifiable information is tokenized using JSON and BLOB documents which comply with International data protection laws. We have implemented several layers of defense including but not limited to immutable audit logs, restrictive network rules, and per-record encryption to prevent unauthorized access to personal data. We only use servers that are hosted in a fully secured, top-tier, third-party server center and supported by a top-tier backup server facility. The SnapMD data center is a SSAE 16 SOC I Type II, PCI, and HITECH compliant environment with multiple database servers (Microsoft SQL), web servers, load balancing technology, and firewall with IPS.
North Care’s services can only be accessed by individuals aged 18+, whether placing an order for a prescription or using our telemedicine service.
Any licensed medical provider is regulated by a governing body to ensure that they confirm the identity of the patient prior to providing any treatment. To confirm your identification, we need a photo of government-issued identification such as a driver’s license, passport, or citizenship card which must not be expired. We do require a clear photo of your face which cannot include you wearing any sunglasses, hats, or facial obstructions, pictures of a picture, and filters.
We take your privacy very seriously. All your data is 256-bit SSL/TLS encrypted, and we take significant steps to keep your data secure. We strive to use best-in-class physical, technical and administrative measures to protect information under our control.
Outside of our normal communication with you or your caregiver upon the presentation and dispensing of prescriptions, your personal health information may be disclosed in the following circumstances:
Over the course of providing services or maintaining our system, we may use service providers who may require access to systems that contain personal information. These service providers are bound to keep all personal information confidential.
Phone Support: 888-825-5530
(Mon - Fri 7AM PST to 5PM PST)
Fax: 1-604-909-3750
Email: support@thenorthcare.com
